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  • What is Bike Sharing?

  • What is Charlotte Joy Rides?

  • What about the actual Joy Rides?

  • How does the Joy Rides technology work?

  • How much does Charlotte Joy Rides cost?

  • How is Charlotte becoming more bicycle-friendly?


  • Can I become a Joy Rides member if I don't have a credit card?

  • What is a Joy Rides card and how does it work?

  • How do I get a membership card?

  • How often is my credit card charged for Joy Rides fees?

  • Can I buy a membership for someone as a gift?


  • How do I extend my membership to a later expiration date?

  • Will I still be able to access my personal Joy Rides web page after my membership period ends?

  • What should I do if I've lost my card?

  • What if I don't agree with a credit card charge?

  • What if I want to cancel my membership?

  • How can my Joy Rides card get denied?

  • How do I receive or stop text notifications?

  • How do I change or update my credit card information?

  • What should I do if a bike gets damaged while I'm borrowing it?

  • What if I lose the key to the Joy Rides lock?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  • When does my membership period begin?

  • How do I find my personal ride statistics?

  • How does Joy Rides calculate my miles ridden, etc.?

  • Can I buy more than one membership with my credit card?


  • Is it legal to ride a bike without a helmet?

  • Does Charlotte Joy Rides provide helmets for riders?

  • Can I check out a bike immediately after returning a bike?

  • What do the lights and sounds on the dock signify?

  • Can minors participate in Joy Rides?

  • Is Charlotte Joy Rides open 24 hours a day, seven days a week?

  • What if the station where I want to return a bike is closed?

  • What if I have a flat tire?

  • What if I am involved in an accident?

  • What if a station is full and I need to find an empty dock to return a bike?

  • What if a station is empty, but I want to check out a bike?

  • What if I want to keep a bike all day or longer?

  • How do I find stations?

  • Why can't I sign up for more than one 24-hour pass at a kiosk?