A Joy Rides dock beeps when a bike has been unlocked or when the bike has been returned.
When the bike is unlocked, the dock beeps continuously until the bike is removed (or 30 seconds, whichever comes first). The green light will also flash from the time the bike is unlocked until it is removed from the dock.
When a bike is returned and properly inserted into the dock to secure it, the dock will beep quickly three times, and the green light will likewise blink three times very rapidly.
If the red “X” is lit on the dock, there is a problem with either the bike or the dock itself so please try a different dock and let Customer Service know of the issue.
If the orange “bad card” sign is lit, we need to talk to you about a problem with your membership. Just call Customer Service at 704-332-9585.
When contacting Customer Service, please take note of the station, bike number (located near the left pedal shaft) and dock number when reporting any issues.